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Invitation to Open House at CERC on World Consumer
Rights Day on 15 March 2014

Dear Sir/Madam,

Greetings from Consumer Education Research Centre (CERC),

CERC is a member of Consumers International (CI), London, a world federation of consumer groups. This year to celebrate World Consumer Rights Day on 15 March, CI has identified ‘Fix Our Phone Rights’ as the theme. The issues identified are:

1. Providing consumers with fair contracts explained clearly  
2. Giving them their money’s worth 
3. Fair and transparent billing
4. Giving consumers power over their own information 
5. Listening and responding to consumer complaints

CERC has planned an Open House on 15 March on these issues and others related to mobile services. The programme will be held between 3 and 5 pm at CERC campus on S.G. Highway, Ahmedabad. There are no fees charged for the programme, which is by invitation only.

We are happy to invite you to attend this programme. Please register your interest by filling up the registration form in the link, or call Ms Sandhya, at CERC on 079-27489445/46, 079-27438752/53/54. The first 30 registrations received will be accommodated in the programme. Confirmation of your participation will be sent to you by CERC.

Looking forward to your participation.

With Best Wishes,

Pritee Shah
Chief General Manager-CERC

Last Updated ( Wednesday, 05 March 2014 13:12 )


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CERC has been commissioned to study the Regulations and Enforcement practices regarding Safety of consumer products in India.

We come to you to learn of your experience as consumers, if the products are determined as unsafe and so also your intervention with responsible authorities.

May we request your cooperation to send your responses to the Questions in the link ( and we will be happy to have your views, comments, and suggestions even beyond the Questions listed by us.

Your cooperation will help us understand the current scenario and your inputs will be a part of Recommendations made to Ministry of Consumer Affairs regarding safety of consumer products including withdrawal and recall practices and policies.


Last Updated ( Saturday, 26 October 2013 09:35 )


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Since April 2013 the INSIGHT has merged with the consumer magazine, Right Choice, published in India by BGG Information Pvt. Ltd., Mumbai, and set up by the Which?, the UK’s largest consumer magazine. Both the Which? and Right Choice are magazines with the same ethos as the INSIGHT and accept no advertising or any benefits from manufacturers or retailers; their sole income is derived from subscriptions to their magazines.

The merger has benefited the former INSIGHT subscribers. The Right Choice is an 84 - page monthly magazine; the INSIGHT was a 52 - page bi-monthly. The Right Choice, with its larger coverage of comparative product tests, provides many more product test assessments and hence offers consumers a lot more advice on what to buy. The INSIGHT’s consumer protection advice, counselling and news are now available within the Right Choice, with exclusive CERS content in each issue, covering consumer protection, advocacy and consumer news. Besides, access to the CERC’s legal advice service and consumer redress advice will continue as previously.


Last Updated ( Thursday, 26 September 2013 05:25 )


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CERS's intervention compels mattress manufacturer to
refund partial cost of defective mattress.

Ahmedabad, March 22, 2013

A city-based manufacturer of mattresses, who sold a defective piece of product and did not care to correct the defect even within the warranty period, was compelled by Consumer Education & Research Society (CERS) to refund partial cost of the product to the buyer through an order of the consumer forum.

As per the case details, Shekhar Raval, a resident of the city, purchased a multilayer rubberized coir mattress from Mattress Mart, a shop situated in Vastrapur area of the city at a cost of Rs. 6,840 on September 30, 2010. It was a Relaxwell  mattress carrying a warranty period of 5 years. But within a few days from purchase, Shekhar Raval and his wife had  developed a back pain due to some defect in the mattress and she had to go for a medical treatment, which cost Shekhar Rs. 15,500.

Last Updated ( Monday, 08 April 2013 10:37 ) Read more...

PIL Against chargeable plastic carry bag

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CERS’ PIL on chargeable plastic carry bags admitted by Gujarat High Court

HC issues notices to Ahmedabad Municipal Corporation, Ministry of Environment  and Forest – Govt. of India and Gujarat Pollution Control Board.

Ahmedabad, 31st December 2012: A Public Interest Litigation (PIL) filed by Consumer Education & Research Society (CERS) has been admitted by Gujarat High Court, raising the issue of plastic carry bags being charged by commercial establishments of Ahmedabad in a blatant breach of the directives issued by Ministry of Environment & Forests, Govt. of India and Ahmedabad Municipal Corporation. The High Court has also directed to issue notices to all the respondents viz. Ahmedabad Municipal Corporation,


Last Updated ( Thursday, 04 April 2013 11:00 ) Read more...
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