CERS's intervention compels mattress manufacturer to
refund partial cost of defective mattress.
Ahmedabad, March 22, 2013
A city-based manufacturer of mattresses, who sold a defective piece of product and did not care to correct the defect even within the warranty period, was compelled by Consumer Education & Research Society (CERS) to refund partial cost of the product to the buyer through an order of the consumer forum.
As per the case details, Shekhar Raval, a resident of the city, purchased a multilayer rubberized coir mattress from Mattress Mart, a shop situated in Vastrapur area of the city at a cost of Rs. 6,840 on September 30, 2010. It was a Relaxwell mattress carrying a warranty period of 5 years. But within a few days from purchase, Shekhar Raval and his wife had developed a back pain due to some defect in the mattress and she had to go for a medical treatment, which cost Shekhar Rs. 15,500.
hemselves. In view of the raging ‘instant noodles’ phenomenon, Consumer Education & Research Society (CERS), the nation’s leading consumer organization dedicated to protectingthe interests of the Indian consumer, recently tested and brought out shocking facts about the nutrition levels of 15 popular instant noodles brands across the country. In a series of tests conducted at CERS’ in-house laboratory that investigated 15 instant noodle brands for some important nutrition parameters.
