CERS's intervention compels mattress manufacturer to
refund partial cost of defective mattress.
Ahmedabad, March 22, 2013
A city-based manufacturer of mattresses, who sold a defective piece of product and did not care to correct the defect even within the warranty period, was compelled by Consumer Education & Research Society (CERS) to refund partial cost of the product to the buyer through an order of the consumer forum.
As per the case details, Shekhar Raval, a resident of the city, purchased a multilayer rubberized coir mattress from Mattress Mart, a shop situated in Vastrapur area of the city at a cost of Rs. 6,840 on September 30, 2010. It was a Relaxwell mattress carrying a warranty period of 5 years. But within a few days from purchase, Shekhar Raval and his wife had developed a back pain due to some defect in the mattress and she had to go for a medical treatment, which cost Shekhar Rs. 15,500.